Delivery & Returns
Delivery
UK Mainland Deliveries
The delivery costs are calculated by size and weight, once you have added the items to your basket the cheapest method of sending will automatically be selected.
All delivery prices are signed for delivery to UK mainland only.
Current Delivery costs are as follows,
|
Weight |
Cost |
|
0-500g |
£1.95 |
|
500g-1kg |
£2.95 |
|
1kg-5kg |
£7.95 |
|
5kg+ |
£9.95 |
If you live in the Highlands, Islands, Northern Ireland, or the Isle of Man, please note; Orders over 1kg will be sent via courier and may incur additional charges. If you would like a shipping quote please call: 01622 681765.
Delivery Times
We aim to deliver orders in 3-5 working days subject to product availability, if the item is a special order, delivery may be slightly longer.
In the unlikely event that an item ordered is out of stock we will contact you to discuss your options.
Delivery
Delivery of orders (UK mainland only) is by Royal Mail Recorded Delivery or courier, both methods will require a signature for proof of receipt.
Overseas Orders
Please call us for a shipping quote on 01622 681765
Returns
If the goods you've purchased are unsuitable or have been bought in error, you may return them to Laguna Maidstone for a credit/refund or exchange within 7 working days of receipt (excluding opened DVDs)
The goods must be unused and in their original packaging, and suitable for resale.
If you receive a damaged or incorrect item you must notify us within 5 working days using the contact details below. We cannot accept responsibility for undelivered or damaged goods that are returned to us. We therefore recommend you send your items by recorded delivery, making sure you have adequate insurance.
We regret we are unable to refund the cost of postage and packaging costs, unless the goods are faulty or where the incorrect item has been supplied.
It's important to let us know as soon as possible if there is something wrong with your purchase, this can be done by phone on 01622 681765 or by email to aftersales@laguna.co.uk failure to follow this process may lead to packages being refused and returned to you.
All returns should be sent to the following address:
Laguna Motorcycles Mail Order
Hart Street
Maidstone
Kent
ME16 8RA
Please include your original invoice, and a note detailing the reason for the return along with your contact details.
Please ensure that the items delivered are correct for your motorcycle model and year, as we are unable to refund any labour charges that may be incurred during fitment or removal of incorrectly supplied parts and accessories.
